Help Centre

Help Centre

Insurance Age Subscriptions: Help Centre

Help Centre

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Can I reset my password?

Yes, you can reset your password.

If you need to reset your password, click here. Type your email address into the box provided and click ‘Reset password’. You will then be sent an email containing a link which will allow you to change your password.

I still haven’t received my password email

First, please check your junk folder. If the email is not in your junk folder and you still haven’t received a ‘reset password’ email after two minutes, please contact our customer services team via this form.

How do I change my email address?

If you would like to change your email address, you can do so via the 'profile' tab in the 'my account' section.

How do I add Insurance Age to my safe senders list?

If you are still not receiving emails from Insurance Age this can be down to the security settings at your organisation. To fix this, the IT department at your organisation will need to add Insurance Age to your whitelist. All the details needed for Insurance Age to be whitelisted can be found here.

Am I eligible for Basic Access?

In the vast majority of cases you will have no problem registering for Basic Access.

We require a legitimate work email address rather than personal email accounts such as Hotmail, Gmail etc. We also reserve the right to block access both at the start, or throughout the access period if we deem it necessary.

Please note that you must re-register for Basic Access once your annual period is over.

How much is Basic Access?

Basic Access is complimentary due to limitations surrounding the content available. 

What content is and isn’t included with Basic Access?

Basic Access allows you to read three news & analysis articles (published in the last 30 days) on Insurance Age per month only. You will not have access to: our archive of 40,000 articles, app, print magazine, research reports, data and rankings (top 50 brokers), and the ability to print articles.

How long is the Basic Access period?

Basic Access lasts one year from when you register.

Can I register more than once?

Yes, you can register again for Basic Access once your annual period is over.

How long will it take to set up Basic Access?

You’ll be sent an email with an activation link as soon as you have completed the registration form. This link is valid for 48 hours – as soon as you click on it you’ll be able to access the content included as part of this option.

 

Activating access

Once you have completed the registration form you will be sent an email containing an activation link. Click on the link to set your password and start your annual access period.

What to do if you haven’t received your activation email

Please check your junk folder and make sure you have entered your email correctly. If you still haven’t received an activation email after 30 minutes, please reach out to our customer services via this form.

If this takes longer than 24 hours we will reset the length of your trial so you still have seven days to access Insurance Age.

What happens once my Basic Access subscription has ended?

Once this ends you will not be enrolled into a Full Access subscription, but you can register again for Basic Access.

What is included in an Insurance Age Full Access subscription?

A subscription to Insurance Age offers three core areas:

  • In-depth market insight and analysis made up of articles, briefings, videos and unique analysis
  • Professional and business development comprising of unique solutions to support your Insurance Distribution Directive learning requirements, as well as enhance your business development capabilities
  • Market-shaping research made up of proprietary rankings and unique data tools to help track and benchmark performance of the best brokers in the UK

For more information, click here.

How much is a subscription?

A Full Access subscription will cost £550 (exc VAT). To see more information about the price of a subscription, please click here.

How long is an Insurance Age subscription?

A subscription lasts 12 months from the order date.

What are my payment options?

You can pay for your subscription online by credit card (Visa, MasterCard, American Express), or by requesting an invoice. You will receive immediate access using credit card payments.

We also accept BACS transfer – contact our customer services team via this form for more details.

Online access will only be granted upon receipt of payment. Please note that your subscription (both print and online) will not commence until full payment has been received.

Can my company sample a corporate subscription?

We offer group trials to organisations looking for a corporate subscription. Group trials are subject to approval as we need to evaluate your needs and requirements.

How much does a corporate subscription cost?

There isn’t a set price for a corporate subscription. We take many things into consideration so that we can ensure you receive the most out of your subscription – this includes the content you wish to access, how many users and your delivery preferences. 

Can a corporate subscription span multiple offices?

Yes, it can – there’s no limit to how many of your offices can be incorporated into an agreement.

All we need to know is which offices you want to include, and who the users are within them.

How do I take out a corporate subscription?

First you must send an enquiry so we can create a tailored subscription that suits the needs of your organisation. To do so you can fill an enquiry form here.

Is there a limit to the number of users that can be included?

No, a corporate subscription can consist of as many users as you like. We have small contracts with companies for three users, whilst others have agreed worldwide access for all their employees.

How can I find out if my company already has a corporate subscription?

To find out if your company has a corporate subscription please fill in the form here, or contact us on the following:

T: +44 20 7316 9200

How do I receive newsletters?

To select your choice of email newsletters, click here.

Fill in your details, tick the boxes of the email newsletters you wish to receive, and at the bottom of the page click on ‘Sign up’.

How do I unsubscribe from newsletters?

To unsubscribe from newsletters simply click on the unsubscribe link that is at the bottom of the newsletter you no longer wish to receive.

You can also do this in the my account section.

Can I edit which newsletters I receive?

To edit which newsletters you receive, visit ‘My account’ on the top-right corner of the page. Then simply click on the ‘Newsletters’ tab and you will be able to edit your preferences.

How do I set up Follow Topics

Relevant ‘Follow tags’ appear on the left hand side of all Insurance Age articles. Simply click on a tag and it’ll automatically be added to your list of ‘Follow Topics’. You can also see the full list of topics at insuranceage.co.uk/following.

How often do I receive updates on the topics I follow?

You can choose the frequency at which you would like to receive alerts on your chosen Follow Topics by clicking here and then select either daily or weekly, alternatively you can deselect both options to stop receiving updates.

Can I edit my Follow Topics?

To edit which topics you follow and how often you receive them, visit ‘My account’ on the top-right corner of the page. In the ‘Following’ tab, you will be able to edit your preferences.

How do I know which topics I am following?

You are able to find out which topics you are following by going onto ‘My account’ and then ‘Follow Topics’. Any topics you follow will appear here.

What is the Product Hub?

The Product Hub is a resource that provides market-shaping insight of 11 key lines of business. 

Who can access the Product Hub?

The Product Hub is available exclusively to Full Access subscribers.

What devices is the app available on?

The app is available on both Android and Apple smartphones and tablets.

How do I install the app?

Open the app store and search for ‘Insurance Post’. Tap on the ‘GET’ button and the app will then download and appear on the home screen of your device. Open the app, log in using your username and password and start browsing the content.

What are the log-in details for the app?

To log into the app, please use your email address and password that you use for the Insurance Post website.

If you are part of a corporate subscription and do not have a personal log-in, please contact us for log-in details to be set up.

Is the app free?

Yes, the app is free to download but you have to be a subscriber to view the content. You will not be able to view the content if with Basic Access.

Who can access the Insurance Age app?

App content is available only as part of a Full Access subscription. It is not included as part of Basic Access.

Why won't the content update?

  • Ensure that your device is connected to either a Wi-Fi or 3G/4G/5G network
  • Check that you have enough storage space on your device
  • Check that you have the latest version of the app installed (use the app store app on your device to see if there’s an update available to download)
  • Ensure you have a compatible operating system installed

Will I only have access to the latest issue, or all the latest issues?

You’ll be able to access all the issues in the app. Every issue you download will remain on your device, building up a library of issues you can access at any time.

When will I receive my first print issues?

The first issue you receive will be the upcoming one, this will typically be delivered at the beginning of the month. However, please allow an extra week if you are receiving your print issue outside of the UK.

How do I order back issues or additional copies?

To order a back issue or additional copies, please contact our customer services team via this form.

I would like to change the mailing address for my print magazine

If you would like to change your mailing address for your print publication, our customer services team will be able to do this for you. Contact our customer services team via this form.

How do I claim for any missed issues?

Please contact customer services as soon as possible, stating the subscription number and the cover date of the issue you are missing.

Note: our period for claiming a missing Insurance Post issue is within the last six months.This is to ensure we have the issues in stock and so we can look into the problem further. 

What are your terms & conditions?

You can see our full list of terms & conditions here.

Where can I find your privacy policy?

You can find our privacy policy here.

Where can I find your cookie policy?

You can find our cookie policy here.